- What are online feedback forms and how are they used
- What should be on an online feedback form?
- What data validation techniques can be used?
- What are the legal restrictions on online feedback forms?
- Cheaper than other methods
- Data is automatically entered in to the database in exactly the correct format, reducing time and the potential for errors.
- Some people are more likely to give feedback if they don’t have to complain face-to-face.
- Less personal than face to face / over the phone, so the possibility to ‘up-sell’ to higher priced packages is reduced.
- Initial cost to setup and test.
- New training required for staff
- Doesn’t allow more probing questions based upon answers that face-to-face or telephone feedback allows.
Example online feedback form
Revise by practicing these exam questions. Email your answers to your teacher for feedback.
- What data entry box types would you use in your booking form?
- What would you have to inform the customer when taking their information.
- What are the security risks of online booking forms and how can these risks be managed?